Last updated: 11/9/26

Karis Neighbour Scheme (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, store and protect your personal data when you visit our website, make a donation, contact us, sign up for communications, volunteer, or otherwise interact with us.
 
1. Who we are

Karis Neighbour Scheme is a registered charity in England and Wales, registered charity number 1133510. For the purposes of UK data protection law, we are the data controller responsible for your personal information. If you have any questions about how we use your information, please contact us at:
 
Email: admin@karisneighbourscheme.org
Address: c/o LBC, Monument Road, Birmingham B16 8UU
Telephone: 0121 455 7524
 
2. Information we collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details, including email address, postal address and telephone number.

• Information you provide when making a donation or fundraising for us.

• Information relating to volunteering, events or other activities you participate in.

• Your communication preferences.

• Information you provide when contacting us or submitting an enquiry.

• Website usage information, such as your IP address, browser type and information about how you use our website.

• Payment information where necessary to process donations or other transactions. We generally do not store full payment card details ourselves.
   

Please avoid providing sensitive personal information unless we specifically request it and there is a lawful reason for us to collect it.

3. How we use your information

We may use your personal information to:

• Process donations and provide receipts.

• Respond to enquiries and requests.

• Manage volunteering, fundraising, events and other activities.

• Keep appropriate records of our supporters and donors.

• Send you updates, newsletters or information about our work where we are permitted to do so and in accordance with your communication preferences.

• Administer our website and improve its security, functionality and performance.

• Comply with our legal and regulatory obligations.

• Prevent fraud, misuse and other unlawful activity.

• Understand how people use our website and improve our services.
   

4. Our legal basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, this may include:

• Consent — where you have given us permission to use your information for a specific purpose.

• Contract — where processing is necessary to provide a service or fulfil an agreement with you.

• Legal obligation — where we are required to process information to comply with the law.

• Legitimate interests — where processing is necessary for our legitimate activities and your rights and interests do not override those interests.

Where we rely on consent, you can withdraw your consent at any time.

5. Donations and payments

When you make a donation through our website, your payment will be processed by a third-party payment provider. We only receive the information necessary to process and administer your donation.
Payment providers have their own privacy policies and security measures, and we recommend reviewing these when making a payment.

6. Sharing your information

We will not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our charity and provide services to you. These may include website providers, payment processors, email communication services,  IT and security providers, and professional advisers.
Where we use third parties to process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.
We may also disclose information where required by law or where necessary to protect our rights, our supporters or others.

7. Cookies

Our website may use cookies and similar technologies to provide essential functionality, understand website usage and, where applicable, support analytics or other features. Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings and, where applicable, our cookie settings.

8. How we protect your information

We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.

9. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, reporting or regulatory requirements. The length of time we retain information will depend on its nature and why we hold it.

10. Your rights

Under UK data protection law, you may have rights including the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information in certain circumstances.

• Ask us to restrict how we use your information in certain circumstances.

• Object to certain types of processing, including direct marketing.

• Withdraw consent where we rely on consent.

• Request that certain information you have provided to us is transferred to another organisation.

These rights are subject to certain legal exceptions and limitations.
If you would like to exercise your rights, please contact us using the details above.

11. Direct marketing

We may send you information about our work, campaigns, fundraising activities and events where we have a lawful basis to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

12. Children's information

Our website is not generally intended for children to provide personal information without appropriate supervision or consent. Where we knowingly collect information relating to children, we will take appropriate steps to protect that information.

13. International transfers

Some of our service providers may process personal information outside the UK. Where this occurs, we will take appropriate steps to ensure that your information receives a level of protection required by applicable UK data protection law.

14. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our activities, technology or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.

15. Contact and complaints

If you have questions, concerns or complaints about how we use your personal information, please contact us using the details above.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

Karis Neighbour Scheme 
admin@karisneighbourscheme.org
c/o LBC, Monument Road, Birmingham B16 8UU
0121 455 7524